A quick update to reassure you, our valued customers, that the FX Business Centre as a key provider to government agencies, medical practices and other essential service organisations, are currently operating and servicing all of our customers on the South Coast & Monaro region.

Obviously the situation is fluid and we’ll continue to adapt to and comply with any future government directions and best practices.

We are taking special precautions and have introduced strict protocols to our operations in order to maintain the health and safety of our staff and customers. These include;

• Onsite Servicing – We are postponing non urgent interim maintenance calls. Normal customer request service calls are being actioned as normal. However, we are making increased use of phone and remote support tools to resolve service issues. Where our service engineers are required to attend onsite as the issue cannot be resolved remotely, they will work within any reasonable site specific special hygiene or social distancing procedures that you may have established for your workplace. Additionally, we have issued our service engineers with hand sanitiser, gloves, masks and disinfectant spray to use at their discretion.
  
• Machine Installations – In order to minimise the social contact associated with installing a machine, we are transitioning to more of a delivery style model of operations. What this means in practice is that we will be gathering technical info remotely prior to install/delivery and pre-programing machines so they are more ‘plug and play’. We will also be avoiding physically installing print drivers on individual users PC’s and doing face to face key operator training where possible and will instead be doing these tasks remotely post install/delivery.
  
• Consumable Supply – Fuji Xerox have advised that the manufacturing of toner and other consumables is continuing and expect to be able to maintain a stable supply of these items for customer use going forward. For monitored customers, we are continuing to monitor and automatically dispatch consumables as required. To ensure all customers have the supplies they need to continue business as usual, we are equitably distributing toner and will not be allowing stockpiling.
  
• Our Office – In order to ensure continuity of business, most of our staff are now working/based from home. We are also limiting visitor access to our office. If you have been overseas in the last 14 days, have been in contact with a confirmed case or are displaying any of the coronavirus symptoms, we request that you do not enter our premises. We are also asking all permitted visitors to use the provided hand sanitiser upon arrival.
  

In order to support our customers, we ask you to notify us of any risks to our staff attending your site to support you. These risks include if you have anyone onsite who has been overseas in the last 14 days, has been in contact with a confirmed case or who is displaying any of the coronavirus symptoms. All customers are reminded of their WHS obligations to notify of potential hazards in their workplace.

Thank you for your ongoing support and understanding during these challenging times. If you have any questions or concerns, please don’t hesitate to Contact Us.

* All partners will be offering copying at their offices. For info on which additional copy centre services that each partner is offering, along with their trading hours, please contact the relevant organisation.

The team at the FX Business Centre has been saddened by the scale of loss and impact that the devastating bushfires have had on the South Coast & Monaro region. We have been humbled by the way our community is coming together in this time of need and are thrilled to be working with these wonderful local organisations.

Please share this post with your affected friends, family and colleagues who may benefit from this free community service!

Grid electricity and NBN internet access have been restored to our Batemans Bay office. Key transport links have been re-opened but access to some areas is still limited due to local road closures. We will attend onsite service calls where we are able and it is safe to do so. We are keenly aware that the bushfire crisis is ongoing and road access is dependent on future conditions in this continually evolving situation. If your business has been impacted by the bushfires, please reach out to us if you require any assistance.

Our staff are safe. Our Batemans Bay office is still without mains electricity or NBN internet access. We have procured a small generator which has allowed us to restore power to key systems. Our phone system is operating via 3G so we do have basic telecommunications capability at the moment but this may be intermittent. We can be reached via phone on our normal number 02 4472 7199 or via email admin@fxbusiness.com.au during normal business hours. Due to the multitude of road closures our ability to provide onsite service and send out toners and other stock is currently limited but we will endeavour to provide it where it is safe to do so. Where we don’t have physical access we will try to assist remotely or over the phone to the best of our ability. We are prioritising support calls for emergency services, essential service providers and customers that have been impacted by these devastating bushfires. From all the team at the FX Business Centre we hope you are staying safe and if there is anything we can do to assist please get in touch.

Due to the severe and widespread bushfires impacting the South Coast & Monaro region and lack of electricity, telecommunications and road access, the FX Business Centre (including our office in Batemans Bay and field service operations) are currently closed for business. When the bushfire threat subsides and essential services are restored, we will endeavour to return to normal operations ASAP. For general online support please visit www.fujixerox.com.au/support or phone the Fuji Xerox call centre on 1800 028 962. Our thoughts are with our fellow community members at this very challenging time.

Thank you for your ongoing support in 2019. The team at the FX Business Centre wish you and your colleagues a very Merry Christmas and a safe and Happy New Year.

We will be open over the festive season with the exception of Public Holidays.

With its totally redefined user experience, 360° security and next level mobile connectivity, it helps your business excel today and stay ready for the future.

With the new Fuji Xerox DocuCentre-VII Multifunction Printer series, the future of productivity is connectivity.

Established in 1987, the FX Business Centre is celebrating over 30 years of service to the South Coast and Monaro Region.

To a multifunction printer that now;

• analyses the letters and numbers on a scanned page using optical character recognition (OCR) to turn it into a scanned document ready for upload to the cloud
• allows you to print a document wirelessly at the touch of a virtual button from a mini computer that you carry in your pocket (AKA a smartphone)
• is smart enough to know when it needs a new toner and communicates this electronically to us via the Internet of Things
  

We will continue to see new technology change the way we do things and the FX Business Centre will continue to be at the forefront of these changes.

To all our valued customers over the past 30 years, thanks for the support.

Thank you for your ongoing support in 2017. The team at the FX Business Centre wish you and your colleagues a very Merry Christmas and a safe and Happy New Year.

We will be open over the Christmas and New Year period with the exception of Public Holidays.

The FX Business Centre is pleased to announce the launch of our new website.

Along with sporting a refreshed look, our new website has been designed to be mobile friendly so that our customers can access it anywhere, anytime.

We have also vastly increased the support options available on our new website to provide our customers with the flexibility of self-service if they desire. In the new support section, customers can download drivers, get self help online, order consumables, request recycling pickup, submit meter readings, log a service call and launch remote support.

We hope that you find our new website useful and would appreciate any feedback that you may have.