COVID-19 Update

A quick update to reassure you, our valued customers, that the FX Business Centre as a key provider to government agencies, medical practices and other essential service organisations, are currently operating and servicing all of our customers on the South Coast & Monaro region.

Obviously the situation is fluid and we’ll continue to adapt to and comply with any future government directions and best practices.

What we are doing in response to COVID-19:

We are taking special precautions and have introduced strict protocols to our operations in order to maintain the health and safety of our staff and customers. These include;

• Onsite Servicing – We are postponing non urgent interim maintenance calls. Normal customer request service calls are being actioned as normal. However, we are making increased use of phone and remote support tools to resolve service issues. Where our service engineers are required to attend onsite as the issue cannot be resolved remotely, they will work within any reasonable site specific special hygiene or social distancing procedures that you may have established for your workplace. Additionally, we have issued our service engineers with hand sanitiser, gloves, masks and disinfectant spray to use at their discretion.
  
• Machine Installations – In order to minimise the social contact associated with installing a machine, we are transitioning to more of a delivery style model of operations. What this means in practice is that we will be gathering technical info remotely prior to install/delivery and pre-programing machines so they are more ‘plug and play’. We will also be avoiding physically installing print drivers on individual users PC’s and doing face to face key operator training where possible and will instead be doing these tasks remotely post install/delivery.
  
• Consumable Supply – Fuji Xerox have advised that the manufacturing of toner and other consumables is continuing and expect to be able to maintain a stable supply of these items for customer use going forward. For monitored customers, we are continuing to monitor and automatically dispatch consumables as required. To ensure all customers have the supplies they need to continue business as usual, we are equitably distributing toner and will not be allowing stockpiling.
  
• Our Office – In order to ensure continuity of business, most of our staff are now working/based from home. We are also limiting visitor access to our office. If you have been overseas in the last 14 days, have been in contact with a confirmed case or are displaying any of the coronavirus symptoms, we request that you do not enter our premises. We are also asking all permitted visitors to use the provided hand sanitiser upon arrival.
  

How you can help us support you during this crisis:

In order to support our customers, we ask you to notify us of any risks to our staff attending your site to support you. These risks include if you have anyone onsite who has been overseas in the last 14 days, has been in contact with a confirmed case or who is displaying any of the coronavirus symptoms. All customers are reminded of their WHS obligations to notify of potential hazards in their workplace.

Thank you for your ongoing support and understanding during these challenging times. If you have any questions or concerns, please don’t hesitate to Contact Us.