Launch Remote Support
LogMeIn Rescue Tool
When requested, please enter the supplied PIN code in the white box above and press <CONNECT>.
Note: Please refer to the Frequently Asked Questions on this page for more information on using the LogMeIn Rescue tool for a remote support session.
Frequently Asked Questions
What is a remote support session?
A remote support session involves one of our service team temporarily logging in remotely and taking control of your computer to troubleshoot an issue.
It is particularly useful for troubleshooting print driver issues as it allows our service team to see what you see, ensuring that we are on the same page.
Remote support is powered by a tool called LogMeIn Rescue.
How secure is the LogMeIn Rescue connection?
The LogMeIn Rescue connection between your computer and our service team is encrypted using SSL which is the same technology used to protect online banking sessions.
How do I launch a remote support session?
How do I end a remote support session?
Will you be able to access my computer after the session ends?
No. Once the session has ended, our service team cannot reconnect without your authorisation.