Submit Meter Readings
Meter Reading Form
Note: Please refer to the Frequently Asked Questions on this page for information on how to submit meter readings for devices under a service and maintenance agreement.
Frequently Asked Questions
How do I get meter readings?
Meter readings can be obtained by pressing the "Machine Status" button and selecting "Billing Information" twice on the screen.
How do I find the serial number?
The serial number is usually located on the "Device ID" label on top of the device.
Alternatively it can be obtained by pressing the "Machine Status" button and selecting "Machine Information" on the screen.
Why do you need meter readings?
Meter readings are used for billing purposes as part of a service and maintenance agreement. It is for this reason that the accurate reading, collection and submission of meter readings is important.
Do I have to submit meter readings manually?
Not necessarily. We are now able to automate the collection of meter readings for compatible devices by installing a small program called Connect+ on one of the servers or computers on your network.
To check the compatibility of your device with Connect+, arrange installation or find out more, please Contact Us.
What do the different meters mean?
On colour devices, the meters usually are as follows:
On black and white devices, the meters usually are as follows:
To confirm this on your specific device, please Contact Us.